Yes — we accept returns for a full refund within 30 days of your order date. The item must be
in its original condition, with tags and packaging, and you must provide proof of purchase.
Email us at passioclothing@gmail.com to start your return.
1. We’ll confirm if the return qualifies and provide instructions.
2. Ship the item back to us.
3. Once received and inspected, we’ll notify you about your refund status.
4. If approved, your refund will go back to your original payment method within 10
business days.
We do not offer exchanges by mail, but if you’re in the Greater Toronto Area (GTA), you can
swap your item in person — only if we have your size in stock.
Contact us within 14 days of delivery to arrange a size swap appointment.
In-person size swaps happen at our studio in the GTA. We’ll provide the location and booking
instructions once you reach out by email.
Walk-ins are not accepted — appointments are required.
Once your return is approved and processed, it takes up to 10 business days for the refund to
be issued.
Depending on your bank, it may take up to 15 business days for the refund to appear in your
account. If it takes longer, please contact us.
Customers are responsible for return shipping costs.
We currently do not provide return labels. In-person swaps in the GTA are free with an
appointment.
We require proof of purchase for all returns. If you no longer have your receipt, try locating
your order confirmation email or payment record.
Without proof of purchase, we can’t process a refund or swap.
This is a pre-order drop, which means items are made after the drop closes.
Please allow up to 3–4 weeks for production and processing after the pre-order period ends.
Once your order is ready, you’ll receive a shipping confirmation and tracking number via email.
We appreciate your patience — pre-orders help us reduce waste and make only what’s needed.
Reach out to us anytime at passioclothing@gmail.com — we’ll get back to you as soon as
possible.